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Shipping Policy
- Browse our collection and select your favorite pieces.
- Choose your preferred size and quantity, then add the item to your cart.
- Review your cart to make sure everything is correct before checkout.
- For customers in Indonesia, please double-check your shipping address and postal code to avoid delivery delays. You can verify your postal code through the Indonesian Postal Service website:
https://kodepos.posindonesia.co.id/ - Proceed to checkout and fill in your shipping and contact details.
- Review your order one last time, then click Place Order.
- You will be redirected to the payment page to complete your purchase.
- Choose your preferred payment method and follow the payment instructions.
- Once your payment has been successfully completed, you will receive an order confirmation email.
Returns & Refunds
We hope you love every piece you receive from Neulla.
However, if something isn’t quite right, such as receiving a defective item, the wrong product, or an incorrect size, we’re here to help. Eligible orders may qualify for a return, exchange, or refund in accordance with our policy.
