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Shipping Policy
Hi Gurla! Here’s everything you need to know about how we get your order to you. 🚚
Where We Ship
We currently ship to Indonesia, Singapore, Malaysia, and the Philippines. More countries coming soon!
Processing Time We’ll prepare your order within 1–3 business days after your payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.
Estimated Delivery
- 🇮🇩 Indonesia — 2–3 business days
- 🇸🇬 Singapore — 2–3 business days
- 🇲🇾 Malaysia — 2–3 business days
- 🇵🇭 Philippines — 5–7 business days
Shipping Rates
Shipping costs are calculated at checkout based on your location and order weight.
Couriers We Use
- Indonesia: JNE, J&T
- Singapore, Malaysia, Philippines: Rayspeed
Tracking Your Order
Once your order is on its way, we’ll send your tracking number via email or WhatsApp so you can follow its journey!
Once your order is on its way, we’ll send your tracking number via email or WhatsApp so you can follow its journey!
Packaging
Every order is packed with care to make sure it arrives safe and sound. 🤍
Something’s Not Right?
If your order arrives damaged or incorrect, please reach out to us within 2×24 hours of receiving it. Send us your order number and a few photos and we’ll sort it out right away.
If your order arrives damaged or incorrect, please reach out to us within 2×24 hours of receiving it. Send us your order number and a few photos and we’ll sort it out right away.
Returns & Exchanges
Head over to our Return Policy page for more details.
Head over to our Return Policy page for more details.
Taxes & Duties
Prices on our website don’t include customs fees, import taxes, or VAT. Any charges imposed by your destination country are the buyer’s responsibility. We recommend checking your local regulations before ordering.
Prices on our website don’t include customs fees, import taxes, or VAT. Any charges imposed by your destination country are the buyer’s responsibility. We recommend checking your local regulations before ordering.
Unexpected Delays
Sometimes things are out of our hands — extreme weather, carrier disruptions, or other unforeseen events may cause delays. We appreciate your patience when this happens!
